Who we are

Nebulous Stars SA is distributed by M de Wet Promotions, a family run business based in Johannesburg South. All products advertised on our website are shipped directly from our warehouse using our network of courier partners.

Our Commitment

Nebulous Stars SA takes our commitment to protecting your privacy seriously and we treat any information you may provide us with, with care. We will under NO circumstances disclose or give out any of your private information. Your information will strictly only be used for the products and services you request.
Information we may require:
The personal information we require when placing an order or interacting with this Site may include the following: Name, Title, Contact details and delivery address. This information will be stored securely and may be recalled when placing future orders.

Delivery & Returns

Please refer to our Delivery & Returns Page

How long we retain your data

Cookies

We may collect certain information about your visit to our site. As with many other websites, we also use cookies to automatically collect this information when accessing the www.nebulousstars.co.za website. This may include the type of browser you use; the date and time you access our site, the pages that you access while on our site and the Internet address of the Web site from which you linked directly to our site as well as purchasing history.

We reserve the right to aggregate this with other users to compile a “Top Products” list. This information is used to help improve our site and administration thereof. Our policy is to keep the personal information that we receive from our site as strictly confidential and commit to use this strictly for internal purposes.

If you do not wish for us to use cookies when you use the Nebulous Stars SA website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain how to do this. Please note that cookies allow you to take full advantage of the services we provide through our Site and we recommend that you leave them turned on

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

When you visit our Site or send e-mails to us, you are communicating with us electronically. You hereby consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

When you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You hereby agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Nebulous Stars SA and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Media

All media and images used on the Nebulous Stars SA website remain the property of Nebulous Stars SA and may not be copied or used for other purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

The only time we may need to disclose some your personal information with 3rd Parties, will be when we communicate with our delivery partners so that we may complete your order.
We will not share your information with any other parties.
The personal information that we request on our site will be used to provide the services you have requested. We may occasionally use your personal information to send information regarding new products and services etc. If you wish to no longer receive our email newsletters and special offerings via email, please contact us, alternatively you can unsubscribe on the emailed newsletters.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

By placing and order or submitting your data on this Site you agree to this use.
Should you have any queries or concerns regarding this Privacy Statement and the way that we process and use your Personal Data, please contact us using the Contact Us page.

Risk and Title

The products will be at your risk from the time of delivery. Please ensure that either you or your nominated signatory is available during working hours, at your nominated delivery address to accept and sign for the delivery. It’s important to endorse the courier’s waybill as “RECEIVED BUT NOT CHECKED”. This allows you to open the parcel and check for possible damage during transit. Should the courier’s waybill not be endorsed in this manner, the courier may accept that there was no damage upon receipt of the delivery and may reject possible claims

Our site contains a large number of products and it is always possible, despite our best efforts, that some of the products listed may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when despatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the product, or reject your order and notify you of such rejection and arrange for a full refund if you have already paid.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Payment Confirmation, if the pricing error is obvious, unmistakable and could have reasonably been recognised by you as a mis-pricing

Should a product be out of stock after you have placed and paid for your order, we will either ask you if we can replace with a similar product or arrange for a full refund.

Payment for all products must be by South African credit / debit card or EFT and charged in ZAR. Card transactions will be acquired for Nebulous Stars SA via Yoco who are the approved payment gateway for all South African Acquiring Banks. Yoco uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Customer details will be stored by Nebulous Stars SA separately from card details which are entered by the client on Yoco’s secure site. For more detail on Yoco and to view their security certificate and security policy, refer to www.yoco.com.

Country of domicile

This website is governed by the laws of South Africa and Gift Mania chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Nebulous Stars SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Our Liability

We warrant that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied and will remain so for a period of 48 hours from the date of delivery.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

This does not exclude or limit in any way our liability:

• For death or personal injury caused by our negligence;
• For fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage.

Customer Privacy Policy

Nebulous Stars SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .